Risk: operation stopped
Availability with contractual SLA
Redundant architecture for systems that cannot fail: control center, tolling or billing, user service, and field telemetry.
The concession cannot stop.
Your infrastructure
cannot stop either.
Highways, sanitation, energy, mobility, and PPPs operate under contracts, deadlines, and oversight. PWS Cloud supports the critical systems behind this operation with SLA availability, traceability for public authorities, and predictable costs from the first to the last year of the contract.
The contract defines the risk. IT defines whether it happens.
In a concession, downtime is not an inconvenience: it is a performance indicator, a penalty, and a friction point with the granting authority. Our delivery starts from this reality.
Risk: oversight and disallowance
Accountability without last-minute chaos
Intact logs, audit trails, defined retention periods, and availability reports ready when the regulator or independent verifier asks.
Risk: tied-up capital
OPEX that fits the business plan
No private data center to build, renew, and depreciate. You direct capital to mandatory contract investments and pay for infrastructure as a monthly service.
Risk: exposed critical infrastructure
IT security close to OT
Segmentation between corporate and operational environments, access control, continuous monitoring, and incident response with the care a public service operation requires.
Risk: new lot, same team
Scale to assume new assets
Won a new lot or incorporated new assets? Environments can be provisioned in days, with repeatable standards across units, plazas, stations, and plants.
Risk: lean team
24x7 assisted operation
Your team handles the concession; PWS handles the infrastructure. Monitoring, standby, and escalation follow the same pace as your control center.
A journey that grows with you
Infrastructure follows every stage of the concession: contract signing, go-live, asset expansion, and renewal or transfer at the end of the cycle.
You take over on day one
- Critical environment live in days
- Legacy intake and cleanup
- Backup and controlled access from the start
Ramp-up of works and assets
- Elastic capacity on demand
- Multisite and edge connectivity
- Repeatable standard for each new asset
Efficiency and indicators
- Managed operation and tested DR
- FinOps and cost by contract or lot
- Recurring availability reports
Return, renew, or transfer
- Data retention and export
- Updated documentation and inventory
- Orderly exit without lock-in
Solutions for those operating essential services
From the control center to the most remote point of the operation: infrastructure, security, and management in one contract.
Migration without downtime windows
Wave-based planning, cutover rehearsal, and rollback plan. Field operations keep running while the environment moves.
Backup and disaster recovery
RPO and RTO defined with the operations team and periodically tested, with reports to prove the result.
Managed infrastructure
Monitoring, updates, capacity, and standby handled by PWS, with agreed and reported indicators.
Private Cloud
Reserved and isolated environment for critical systems, with predictable performance and full control over where data stays.
Multisite connectivity
Plazas, stations, substations, plants, and offices connected with redundant links and performance suited to telemetry.
FinOps and allocation by asset
Infrastructure cost visible by contract, lot, or unit, in the way controllers and business plans need to see it.
Application modernization
Systems inherited from another operator or another decade gain a stable, supported environment integrated with the rest of the operation.
Information security
Perimeter, identity, endpoint, and data protection, with threat detection and incident response for critical infrastructure.
Ecogen: energy that cannot be missing
Those who provide essential utilities under long-term contracts live the same logic as a concession: availability is an obligation, not a target.
The customer is not buying energy. They are buying the certainty that it will not be missing.
Ecogen invests in, implements, and operates generation and cogeneration plants inside its customers operations, with long-term contracts and an operations control center monitoring plants 24 hours a day. If the environment supporting that monitoring fluctuates, the problem does not stay in IT: it reaches another company factory floor.
This chain of responsibility guided the environment designed with PWS Cloud: nothing went into production without a rollback plan, and every change was treated as a change in essential service.
24x7
monitoring aligned with the control center
60min
RTO agreed for priority systems
30 to 40%
reduction in infrastructure cost
Ready for the day proof is requested
A concessionaire answers to the regulator, granting authority, independent verifier, audit, and, when personal data is involved, to data-protection obligations. Infrastructure must produce evidence, not only work.
Personal data under LGPD
User registration, billing, service, ombudsman channels, and monitoring images handled with legal basis, access control, and records of who accessed what.
Data in national territory
Infrastructure in Brazilian data centers, with legal predictability and quick response to authorities and contract requirements.
Audit trail and retention
Intact logs preserved for the period required by the contract, with evidence of integrity, turning "we believe so" into "here it is."
A continuity plan that really exists
Disaster scenarios designed with the operations team, tested in agreed windows, and documented in signed reports each cycle.
Separation between corporate and operational
Segmented networks and access between administrative IT and the operational environment, reducing the path between a malicious email and the system controlling the service.
Reports for those who oversee
Availability, incidents, changes, and tests reported at defined intervals in the format the contracts team needs to forward.
Concessions and delegated public services
Different contracts, different agencies, different indicators, and the same requirement: the operation cannot stop.
Highways and tolls
Sanitation: water and sewage
Energy: generation and distribution
Transmission and piped gas
Urban mobility
Airports
Ports and railways
Public lighting
Solid waste
PPPs and delegated services
Each contract has a different requirement.
Bring yours. We analyze availability, security, and accountability requirements before talking about technology.
From diagnosis to continuous operation
A known sequence, with clear decision points and no surprises along the way.
Free diagnosis
We map systems, sites, contractual obligations, and points of fragility.
Design with SLA and scope
Proposal with criticality by system, RPO and RTO, responsibilities on both sides, and clear investment with no fine print.
Execution with rollback plan
Wave-based migration, in agreed windows, with success criteria defined and a way back ready before starting.
Operation and evolution
24x7 monitoring, follow-up meetings, recovery tests, and cost review throughout the entire contract.
What IT and contracts teams usually ask
Direct answers to questions that come up before any infrastructure decision in a concession.
Yes. The design starts with contractual, regulatory, and operational requirements to define availability, security, retention, traceability, and responsibilities across teams.
The architecture considers export, documentation, inventory, and retention from the beginning so data and evidence can be delivered in an organized way at closure, renewal, or transfer.
Yes, when there is wave-based planning, a parallel environment, validation of success criteria, and a rollback plan before any critical movement.
The decision depends on risk and architecture. In many scenarios, operational systems remain segmented while data, integrations, backup, management, and corporate layers are safely modernized.
The model prioritizes predictable OPEX, periodic capacity review, and visibility by contract, lot, or asset, avoiding heavy private-infrastructure renewal cycles.
Data is stored in Brazilian data centers, with defined access controls, audit trail, and security policies aligned with the contract and privacy obligations.
Ready to begin?
Your concession has deadlines. Your infrastructure needs to keep up.
Request a free diagnosis: we map critical systems, downtime risks, and contractual obligations that depend on IT, then show in numbers what changes.