Freight and passengers cannot wait for IT to recover.

TMS, WMS, ticketing, routing, tracking and tax documentation have no maintenance window. PWS Cloud supports operations 24/7, accommodates seasonal peaks without new hardware and protects your network against ransomware.

Why transport companies choose PWS

In transport, downtime hurts at the worst possible moment

Shipper cutoffs, unloading windows, departure times and holiday peaks make every offline minute expensive. Operations define the infrastructure design.

Risk: vehicles stuck in the yard

Availability with a contractual SLA

Redundant architecture for critical systems: control centers, collections, customer service and field telemetry.

Risk: peaks that overwhelm systems

Seasonal capacity without hardware purchases

Black Friday, harvesting, high season and holidays. Capacity rises with volume and decreases afterward, without buying hardware that sits idle.

Risk: ransomware disrupting operations

Data security is physical security

Routes, schedules, cargo values and passenger lists are sensitive. Layered protection, immutable backups and tested recovery prepare operations for attacks.

Risk: isolated branches

One network, one environment

Headquarters, branches, depots, distribution centers and terminals access shared systems, with connectivity considered in the design.

Risk: sales channels offline

Channels your customers see

Shipper EDI, tracking portals, ticketing websites and apps receive the same service attention as internal systems.

Risk: IT permanently on call

24/7 assisted operations

Your team focuses on customers and the network while PWS monitors, updates and responds to incidents, including overnight.

What stops when infrastructure stops

Every transport operation crosses six stages, each depending on different systems. Mapping the impact of downtime defines priorities, redundancy and recovery times.

Orders and planning

Orders arrive through EDI, APIs or portals, are checked and become collection or picking instructions.

EDI / API
ERP
Customer portal

If it fails: shipper orders do not arrive, and the problem appears only when the customer asks.

Picking and checking

Location management, picking, checking and palletizing at the distribution center, with real-time handheld scanners.

WMS Handheld scanners
Distribution center network

If it fails: the entire distribution center shift stops, without a practical paper-based fallback.

Routing and loading

Load planning, routes, delivery sequences and assignment of vehicles and drivers.

TMS Route planner
Fleet management

If it fails: improvised routes, poor vehicle utilization and higher delivery costs.

Tax documentation

CT-e and MDF-e issuance and authorization, insurance registration and vehicle release.

Electronic tax document issuer
Tax ERP Insurer

If it fails: vehicles stay in the yard. Without documentation, the journey cannot proceed legally.

Journey and monitoring

Tracking, telemetry, risk checkpoints and communication with the control tower.

Customer service and CRM
Digital channels
Customer advocacy

If it fails: freight loses visibility, and customers cannot track progress.

Delivery and billing

Digital delivery receipts, proof of delivery, exception handling and freight settlement.

Delivery app
TWS Finance

If it fails: delayed proof means delayed billing and a later impact on cash flow.

Solutions for businesses that run at the pace of the road

From distribution centers and terminals to ticket counters and drivers: infrastructure, security and management under one contract.

Fleet on the road. Customers informed.Costs under control.

40%

average reduction in infrastructure costs

24/7

assisted operations aligned with the control center

100%

of data stored in Brazil

Transport is a target for cybercrime

A stopped transport operation is under pressure to recover quickly. Security is part of the environment's design.

Backups attackers cannot delete

Immutable copies isolated from production support restoration after an attack.

Recovery with defined timing

System-specific RPO and RTO prioritize tax documentation, ticketing and WMS, with periodic tests and documented evidence.

Route information is sensitive data

Cargo values, itineraries, departure times and passenger lists require individual access controls and audit logs. Route leaks create physical risks.

Privacy at the service point

Addresses, identification numbers, delivery photos and passenger and driver records require defined retention and restricted access.

Controlled partner access

Contractors, agents, sales channels, partners and software vendors receive segmented, temporary and auditable access.

Availability your customer can track

Availability, incident and change reports support contract reviews and reporting obligations.

Each mode has its own bottleneck

Different operations, systems and peaks share one requirement: vehicles must depart on time.

Road freight
3PL and 4PL logistics providers
Warehouses and distribution centers
Last mile and e-commerce
Cold chain
Special and hazardous freight
Foreign trade and freight forwarding
Passengers: intercity and charter services
Terminals, ports and railways
Courier and express delivery

Bring your operational map.

We map branches, depots, distribution centers, terminals, systems and peak periods before discussing technology, identifying real downtime risks.

From assessment to continuous operations

A clear sequence with defined decision points throughout the project.

Free assessment

We map systems, locations, peak periods and the impact of each outage on operations.

Design with SLA and priorities

A proposal covering system criticality, RPO, RTO, responsibilities and transparent investment.

Migration within operational windows

Short waves during quieter periods, with success criteria and rollback plans defined before each cutover.

Operations and improvement

24/7 monitoring, recovery tests, capacity reviews before peaks and cost reviews afterward.

What IT and operations teams ask before deciding

Direct answers to common infrastructure questions in transport and logistics.

If the cloud fails, do tax documentation and ticket sales stop?

The project defines redundancy and contingency for critical systems, including tax documentation and ticketing. Continuity also depends on application vendors and local connectivity; recovery times are agreed in scope.

If volume triples at peak time, do I pay for that all year?

Capacity is planned around your operating calendar. Expansion and reduction rules, lead times and prices are agreed in the proposal.

Our distribution centers and terminals have poor connections. Can cloud work there?

Connectivity is assessed at each location before migration. Alternative links, traffic prioritization and local contingency may be included.

Our system is old and the vendor does not mention cloud. Is migration possible?

Versions, databases, licenses and integrations need validation with the vendor. Specific dependencies may require changes or a partly local environment.

What really changes against ransomware?

The design combines access controls, endpoint protection, isolated copies and recovery tests. These measures reduce risk and support response; scope and responsibilities are agreed in the project.

How long does migration take, and must operations stop?

The schedule considers data volume, integrations and quieter operating periods. Each wave includes tests, acceptance criteria and rollback, with any interruption window agreed beforehand.

Ready to start?

Neither freight nor passengers can wait for IT to recover.

Request a free assessment of critical systems, high-impact downtime windows and current recovery times.